A mall management it can be quite challenging, however, it is possible to make it more peaceful and correct through a good strategic planning. The plan must contain not only the actions that need to be taken, but also the tools and technologies that will be used in the process.
With the right resources, good results are inevitably achieved. Attentive to all the details that involve Operação, the manager may have quick and even better returns than expected.
In this article, we’ll give you tips on how to administer well a shopping mall. Read on!
A mall management it is quite challenging, however it is possible to make it more peaceful and correct through good strategic planning. The plan must contain not only the actions that need to be taken, but also the tools and technologies that will be used in the process.
With the right resources, good results are inevitably achieved. Attentive to all the details that involve Operação, the manager will have quick and even better returns than expected. In this article, we'll give you tips on how to administer well a shopping mall. Read on!
1. Automate the apportionment of expenses
There are many details that involve the apportionment. Each expense and payer has its particularities, which need to be well defined and monitored. Manually filling out a spreadsheet with all these aspects, in addition to requiring a lot more time, tends to lead to serious errors.
On the other hand, automation makes sharing more agile and preserves data integrity. Thus, there are no differences in values, among other problems. One more advantage is that you have reliable proof of everything that was paid and shared by taxpayers.
2. Plan the store mix
Diversity is one of the keywords when it comes to the developments that will make up the shopping mall. Thinking about strategic brands, which offer differentials among themselves, is a excellent deal. In addition, it is essential to research what is trending and understand the preferences of an increasingly demanding consumer.
3. Investing in customer relationships
Speaking of consumer preferences, it is essential to invest in a good relationship with the customers. For the business to really generate excellent fruits, the public needs to have a great perception of the enterprise.
In this sense, relying on good communication is something effective. Invest in visuals, show the benefits that people have when doing business locally, reveal to them that they matter and deserve individual attention.
4. Use a management system
The shopping center management system makes the day-to-day much more dynamic, offering total control of the processes that involve the place. Everything is much easier and more profitable when you have a good system. In this regard, investing in Enterprise Resource Planning (ERP), business management software, is essential.
Through this resource, it is possible to centralize and better visualize the information of the enterprise. In this way, time in the , as well as decision making. Errors along the way are no longer a reality thanks to features that preserve data and make it safe.
Good mall management can lead the business to extraordinary profits. To implement a good Management system, it is necessary to follow some steps, which involve from the engagement of managers and employees, passing through the establishment of objectives and reaching the choice of the appropriate technology for the location.
5. Apply features securely
A security it is essential for anyone visiting the mall to feel comfortable. Therefore, it is necessary to invest a lot, especially in personnel. Make sure they have the proper training and are motivated to do the job. In addition, it is important to have the right equipment and make the emergency exits clear.
6. Good people management
In the end, it's the people who build the big business. Therefore, it is crucial to cultivate a good team management not only to put them in the best position and succeed, but also to receive important information. For example, shopkeepers talk to customers on a day-to-day basis and can provide very valuable feedback about the structure.
In addition, it is necessary to manage the mall's own team, including security guards, attendants and all other professionals. Ideally, they feel motivated to contribute with new ideas, because, like retailers, they have a close relationship with the public. It is also extremely important that they are well trained to carry out their respective roles with excellence.
7. Implement financial control solutions
O financial control it is essential for any business, being necessary to closely monitor all entrances and exits. Not only is this important for keeping accounts up to date, but it is also a great source of information regarding the mall's performance, serving as a basis for making the best investment decisions.
8. Keeping up to date
This is one of the biggest secrets to optimizing the mall's management. Technology can be applied to improve the customer experience, to make your life as a manager easier — for example, with a Management system — or to help shopkeepers sell more.
Other than that, there are many ways to apply technology in your mall. Virtual and augmented reality change the way audiences interact with space; Integration with delivery services allows you to bring more revenues to the mall, and so on. That's why it's important to stay tuned to the news and observe successful cases around the world.
9. Know the infrastructure well and how to improve it
The mall's infrastructure itself is also a crucial point. keep an eye on metrics operating system is a way to improve the comfort and experience of the public, but also to save money.
For example, it's worth making an assessment to make better use of natural light or optimize air circulation within the space. The sustainable use of natural resources is not only a way to save, but a great competitive advantage, especially for the consumers who have this concern.
10. Watch the market
Finally, it is also crucial to look at the market as a whole in order to get to know the location of the mall, the profile of the public and the surroundings. All these elements can be combined to generate opportunities or threats to the mall, which means that the manager needs to know them very well.
Shopping Center Management - MXM-Shopping
O MXM-Shopping is the complete, fully integrated business management solution. From marketing functions to budget, accounting and tax management.
It provides administrators with complete control over the processes of a Shopping Center, through quick access to commercial and contractual information, special contract conditions, reduction of minimum contractual rent, billet issues and tenant performance reviews.
With many years of maturation, it is a robust, tested and innovative system, providing unique competitive advantages over existing systems.
The scope, the high level of integration and the applied technology, make the MXM-SHOPPING an easy to use and implement system, at a cost compatible with the reality of the Shopping management market.
- Automatic Calculations: Simultaneous calculation of billing, considering the automatic readjustment of rents, their percentages, specific and common charges, and automatically generating accounts receivable from rent, condominium and promotion fund.
- Store Registration: Complete store registration, with information about activities, footage, status (rent or sale), physical location, specific conditions for billing etc.
- Contract: Complete lease registration, including expected rentals, lease candidates and others. Control of the right gloves. Track lease history.
- Special conditions: Flexible and adherent, the special condition allows the registration of specific contractual clauses, allowing a variety of options to be explored.
- Minimum Rent Reduction: It allows the inclusion of discounts in the contractual rental values, allowing the choice of the periods in which the deduction will be calculated.
- Metric Record: Management of existing metrics: gross leased area, external areas, cost sharing coefficient, thermal capacity.
- Operational Reports: has the objective of facilitating the conferences of values determined for the contracts, making the administrative process of the enterprise much more dynamic and agile.
- Management Reports: Management information reports, called RIG'S, are widely used as pillars in shopping center management. The management information statements are very important because they inform strategic data for the entrepreneurs' analysis, such as: Performance of Shopping, Sale and Rent by Group Activity and stores, Ranking of sales and rents by tenants, occupational cost, Bridge of balance among others.
Did you realize the advantages of MXM-Shopping and how it helps to further optimize your management? Then, contact us and get to know our system better!
an administrator of condominiums need to manage different information on a daily basis. After all, there are possibly many peculiarities. The best answer is to use technology to your advantage, like an ERP. So, if you manage condominiums and want to optimize the management of your client portfolio, this e-book was made especially for you.